Rules
I. General Provisions
II. Conclusion of the Contract
III. Products and Their Prices
IV. Payment for Products
V. Delivery of Products
VI. Return of Products
VII. Processing of Personal Data
VIII. Final Provisions
I. General Provisions
1.1. These rules (hereinafter – the Rules) are drawn up to ensure the rights of You (hereinafter – the Buyer) and the company UAB “KNITAS” (hereinafter – the Seller), which sells goods in the online store knitas.lt (hereinafter – the Store), as well as to define the obligations, responsibilities, and other provisions related to the purchase and sale of goods in the Store.
1.2. Detailed information about the Seller of the goods is provided in the “Contacts” section of the online Store.
1.3. The Rules apply whenever the Buyer uses the online Store in any way or form: reviews the assortment of goods offered in the Store, prepares an order, provides personal or other data, makes payments for ordered goods, receives the goods, reads or comments on information in the Store, and/or performs any other actions related to the use of the online Store and the offers provided by the Seller.
1.4. Before starting to use the online Store and the offers provided by the Seller, the Buyer must carefully read and become familiar with these Rules. By purchasing goods in the online Store, the Buyer confirms their agreement with the application of these Rules.
1.5. The Seller shall not be held liable for any losses or other negative consequences resulting from the Buyer's failure to read the Rules, recommendations, or information provided in the online Store, even though such an opportunity was provided.
1.6. The Seller reserves the right to unilaterally change the Rules at any time by publishing the amended Rules on the website of the online Store. The amendments come into effect from the moment they are published and apply to all transactions made after the publication.
II. Conclusion of the Contract
2.1. Purchase and sale contracts (hereinafter – the Contracts) in the online Store are concluded in electronic form. When concluding these Contracts with Buyers, the Seller follows the Civil Code of the Republic of Lithuania and the "Rules on the Sale of Goods and Provision of Services When Contracts Are Concluded Using Means of Communication", approved by the Order No. 258 of the Minister of Economy of the Republic of Lithuania on 17 August 2001.
2.2. The following parties are entitled to purchase from the Seller’s online Store: legally capable natural persons; minors aged between fourteen and eighteen years only with parental or guardian consent, except in cases where they manage their own income independently; legal entities; and authorized representatives of all the aforementioned persons. By agreeing to these Rules, the Buyer confirms that they have the legal right to purchase from the Seller's online Store.
2.3. A purchase and sale Contract between the Buyer and the Seller is considered concluded and enters into force from the moment when the Buyer, after forming a shopping cart in the online Store, specifying the delivery address and other required information, selecting a payment method, and reading and confirming their agreement with these Rules, clicks the “Confirm Order” button. If the Buyer does not agree with all or part of the Rules, they must not submit an order.
2.4. After the conclusion of the purchase and sale Contract, the Seller sends the Buyer an automatic email confirmation of the received order, indicating the ordered goods, exact quantities, prices, and the assigned order number. The message is sent to the email address provided in the Buyer’s registration or order form.
2.5. These Rules, the product Delivery, Payment, and Return policies published in the online Store, information about the Seller, and the Seller’s order confirmation email sent to the Buyer are considered an integral part of the Contract between the Buyer and the Seller.
2.6. Each Contract concluded electronically between the Buyer and the Seller is stored in the online Store's database.
2.7. The Contract concluded between the Buyer and the Seller remains valid until the full performance of the parties’ obligations under the Contract or until it is terminated in accordance with the procedures set out in these Rules.
III. Goods and Their Prices
3.1. The characteristics of each product offered for sale are specified in the description provided next to the respective product in the online Store. The Seller is not responsible if the goods in the online Store differ in color, shape, or other parameters from the actual goods due to the display settings and/or specifications of the Buyer’s device.
3.2. The Seller reserves the right to change the product selection in the online Store at any time without prior notice to the Buyer.
3.3. The price of each product is indicated in euros (EUR) and is shown in the online Store next to the respective product, in the order summary created by the Buyer, and in the order confirmation email sent by the Seller. The Seller undertakes to sell the goods at the prices valid at the time the Buyer submits the order.
3.4. The product price includes value-added tax (VAT).
3.5. The product price does not include the shipping fee. Shipping fees are specified in clause 5.2 of these Rules.
3.6. The Seller reserves the right to set a minimum order amount, i.e., a minimum total value required for the Buyer’s order to be processed.
IV. Payment for Goods
4.1. The Buyer may pay for goods and their delivery using one of the following methods:
4.1.1. via an online banking system;
4.1.2. by making a standard prepayment via bank transfer to the Seller’s account (Seller’s banking details are provided in the "Payment" section of the online Store).
4.2. When paying through banking services, the Buyer may incur bank service fees and/or other charges applied by their bank.
4.3. When paying by bank transfer, the Buyer must indicate the order number (as specified in the order confirmation email) in the “Payment Purpose” field of the payment form. If the Buyer fails to indicate the correct order number, order processing may be delayed.
4.4. The Seller will begin processing the Buyer’s order only after full payment for the goods and their delivery has been received and credited to the Seller’s bank account. Payment is considered completed when the full amount is received and credited.
4.5. The Buyer must pay for the goods and their delivery within 3 (three) business days after concluding the purchase-sale agreement. If the Buyer does not pay within 2 (two) business days, a reminder email will be sent to the address provided in the registration or order form. If payment is not received within 5 (five) business days, it will be considered that the Buyer has withdrawn from the Contract, and the corresponding order will be canceled. The Buyer will be informed via email.
4.6. The Seller commits to providing the Buyer with all necessary and accurate information required for payment. However, the Seller is not responsible for any losses related to incorrect services provided by banks or for losses or consequences resulting from the Buyer’s errors in the payment process (e.g., incorrect account number, wrong order code, etc.).
V. Delivery of Goods
5.1. Goods are delivered at the Buyer’s expense by the Seller or a courier service company (hereinafter – the Courier) authorized by the Seller. Delivery is available throughout the territory of the Republic of Lithuania, excluding the Curonian Spit. Goods are delivered to the address specified by the Buyer during registration or in the order form.
5.2. The following delivery fees apply:
5.2.1. Delivery within Lithuania (excluding the Curonian Spit) costs €3.00;
5.2.2. If the order total is equal to or exceeds €75.00, delivery within Lithuania (excluding the Curonian Spit) is free of charge (covered by the Seller);
5.2.3. Goods are not delivered to the Curonian Spit. If the Buyer still wishes to arrange delivery there, they must contact the Seller using the contact details provided in the “Delivery” section of the online Store.
5.3. Normally, goods are delivered to the Buyer within 2–5 business days. The Buyer agrees that, in exceptional cases due to unforeseen circumstances, delivery may be delayed but must not exceed 30 calendar days. In such cases, the Seller will contact the Buyer immediately to arrange a new delivery timeframe. Delivery time starts counting after the Seller receives full payment for the goods and delivery. If the Buyer chose cash on delivery, the delivery period begins from the conclusion of the purchase-sale contract.
5.4. The Seller is not liable for delays in delivery caused by the Buyer or due to circumstances dependent on the Buyer.
5.5. If delivery is delayed by more than 10 business days through no fault of the Buyer and the parties cannot agree on a new delivery date or a replacement of the ordered goods with similar ones, the Buyer has the right to cancel the contract (by notifying the Seller via email at [email protected]). The Seller must refund the Buyer any prepaid amount (if applicable) within 15 calendar days of cancellation. The refund is made to the account from which the payment was made or to another account indicated in the cancellation notice.
5.6. Goods are delivered on business days, Monday through Friday, at a pre-arranged time with the Buyer.
5.7. If delivery fails at the agreed time due to reasons attributable to the Buyer (e.g., incorrect delivery address or no one available to accept the goods), the Seller or the Courier will contact the Buyer to arrange a new delivery time. The Seller may charge an additional fee for redelivery. If the Buyer refuses the goods again without valid reason, the order is canceled, and the contract considered terminated. The Buyer will be informed via email, and the Seller must refund the prepaid amount (if applicable) within 15 calendar days, deducting all delivery charges.
5.8. Goods delivered to the specified address are handed over to the Buyer or any person present at that address. The Buyer acknowledges that any person present at the specified delivery address will be considered authorized to accept the delivery.
5.9. At delivery, the Buyer (or their representative) must check the condition of the parcel (whether it is crushed, wet, torn, or otherwise damaged), the assortment, quantity, and quality of the goods. If any damage or discrepancies are found, the Buyer (or their representative) must note this in the delivery confirmation (invoice, waybill, etc.) and sign a damage/discrepancy report with the Seller or Courier. If this is not done, the Buyer forfeits the right to make claims regarding visible damage or discrepancies. Any issues are resolved by mutual agreement.
5.10. If the Buyer (or their representative) signs the delivery confirmation without remarks, it is deemed that the package and contents were delivered in good condition and match the order.
VI. Return of Goods
6.1. The Buyer (consumer) has the right to withdraw from the purchase-sale agreement concluded in the online Store without giving a reason by notifying the Seller in writing within 7 business days from the date of delivery. The withdrawal notice must be sent to the email address [email protected].
6.2. The Buyer may exercise this right only if the returned product meets the following conditions:
6.2.1. The product has not been worn or used and is undamaged and retains its original value;
6.2.2. The product is in its original packaging (which may be opened only to the extent necessary for inspection) and retains its marketable appearance;
6.2.3. All tags must remain attached to the product.
6.3. Returned goods must be delivered (via courier, post, or in person) to the Seller at Pievų 74, Gargždai LT-96105, Lithuania.
6.4. The Buyer must include a completed return/exchange request form (indicating the item and the bank account for the refund) and a document proving the purchase (e.g., invoice).
6.5. Upon receiving the withdrawal notice (as per clause 6.1), the Seller will refund the Buyer within 15 calendar days for the returned goods (excluding delivery fees), provided the items meet the conditions in clause 6.2.
6.6. After 7 business days from the delivery date, the return or exchange of quality goods is subject to the "Rules on the Return and Exchange of Items" approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania dated 2001-06-29, and the provisions of clauses 6.2–6.5 of these Rules. Note that under these rules, certain quality items cannot be returned or exchanged, such as underwear, tights, socks, stockings, nightgowns, pajamas, bras, corsets, and similar items, and any other products specifically listed as non-returnable.
6.7. The Buyer’s rights regarding defective goods are defined by the Civil Code of the Republic of Lithuania and the above-mentioned return rules, along with clauses 6.3–6.5.
6.8. The Seller does not provide a quality guarantee for any goods purchased in the online Store.
VII. Processing of Personal Data
7.1. Registration is not mandatory when placing an order in the online Store. However, to properly fulfill an order, the following personal data must be provided: first name, last name, email address, delivery address, phone number, and other order-related data.
7.2. The Buyer acknowledges their right to refuse to provide personal data but understands that such data is necessary for fulfilling the order. If the Buyer does not provide this data or refuses its processing for the purposes outlined in clause 7.5 of these Rules, the purchase–sale contract cannot be concluded or executed.
7.3. By registering in the online Store and/or placing an order, the Buyer confirms that they agree to provide the personal data specified in these Rules, the registration form, and the order form, and do not object to the Seller processing this data for the purposes outlined in clause 7.5.
7.4. The Buyer has the right to access their personal data processed by the Seller, learn how it is handled, request correction or deletion of data, or suspension of data processing (except for storage), if data is processed in violation of Lithuanian legislation. The Buyer also has the right to object to their data being processed.
7.5. The Buyer's personal data is collected and processed for the following purposes: to conclude the contract, process orders, issue financial documents, resolve issues related to delivery and handover of goods, and fulfill other contractual obligations. The Buyer agrees that their contact data may be used for the Seller’s marketing purposes. The Buyer may withdraw this consent at any time.
7.6. The Seller may provide the Buyer's personal data to third parties only for the purposes specified in clause 7.5 and only to the extent necessary. In all other cases, personal data shall not be disclosed to third parties without prior consent, except when required by law.
7.7. When registering in the online Store, filling out the order form, or otherwise using the Store, the Buyer must provide accurate and complete data. If any changes occur, the Buyer must update their information without delay. The Buyer is responsible for the accuracy of the data provided and assumes liability for any consequences resulting from incorrect or inaccurate data.
7.8. By registering and placing orders in the online Store, the Buyer undertakes to keep their login credentials confidential and not disclose them to third parties. If the Buyer loses this data, they must immediately inform the Seller. The Buyer is responsible for any actions taken using their login credentials. If a third party uses the Store by logging in with the Buyer’s credentials, the Seller considers this person to be the Buyer.
VIII. Final Provisions
8.1. If the Buyer attempts or causes harm to the proper functioning or stability of the Store, or breaches their obligations, the Seller has the right to restrict, suspend, or terminate the Buyer’s access to the Store services without prior notice.
8.2. The Seller may temporarily or permanently suspend the operation of the Store without notifying the Buyer.
8.3. When commenting or submitting recommendations, the Buyer is responsible for ensuring that the information provided is accurate, not misleading, and does not violate the rights of third parties or Lithuanian law. The Buyer assumes full responsibility for their comments and actions.
8.4. The Seller reserves the right to delete and/or edit any comments posted by the Buyer if it determines that the Buyer has violated the requirements set forth in clause 8.3.
8.5. The Buyer and Seller agree that all information provided on the Store website (including but not limited to these Rules, descriptions of delivery, payment, and return policies, information about the Seller, available products, and their features) is considered provided in writing to the Buyer.
8.6. The Seller sends all notifications to the Buyer using the email address provided in the registration or order form.
8.7. The Buyer sends all notifications, inquiries, complaints, etc., to the Seller's email address: [email protected]. The Buyer may also contact the Seller by mail at Pievų 74, Gargždai LT-96105, Lithuania.
8.8. These Rules do not limit the Buyer’s (consumer’s) rights as provided by Lithuanian law. The Rules are prepared in accordance with the laws of the Republic of Lithuania. The law of the Republic of Lithuania applies to the purchase–sale agreement concluded between the Buyer and the Seller.
8.9. All disputes between the Buyer and Seller arising from or related to the purchase–sale agreement shall be resolved through negotiations. If no agreement is reached, disputes will be settled in accordance with the laws of the Republic of Lithuania.